Shipping policy
Order processing times
Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
Shipping times
We ship from our warehouse located in the United States California.
- Orders shipping within the United States will arrive within 1-5 business days.
- Orders shipping internationally will arrive within 30 business days.
- Orders shipping to an address in the United States using USPS First-Class Mail have free shipping.
- Orders shipping to an international address are offered USPS and DHL shipping rates which are calculated at checkout based on the total weight of products in your order.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for the merchandise within 30 days from the delivery date. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- All original tags must be attached.
- You must present a valid receipt.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at ecommspot.office@gmail.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at ecommspot.office@gmail.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us. We will send you a return label to ship the items back to us and will send you a new order with brand-new products immediately.
If your order was identified as lost by the shipping carrier, we will ship a new order out immediately and offer a special deal for future purchases for the inconvenience.